Products will be delivered to your doorstep by Fedex.
You will receive an email as soon as we handed over the goods to Fedex. The email will contain a tracking number. The tracking number allows you to follow your package via the internet.
You should be receiving the products within 2-3 days from the pickup date, though you may experience delays due to customs clearance procedures in your country.
Delivery cost will be pre-calculated based on your order and prepaid when you check out.
Hence, you will not have to pay Fedex for delivery upon receipt of the goods.
However, you may be subject to customs duties, VAT or other charges depending on the local regulations in your country.
Once you received the package please check the contents and try on the clothes. If the products do not fit, you my return them to us and we will replace them or refund you the money. Please do not remove the security tag before you do this check as we are not able to accept returns if the security tag is removed and obviously if the clothes are worn, dirty, perfumed, etc.
Please check our T&C’s for more information regarding delivery and returns.
We are committed to protecting the privacy of our customers’ personal information. As a general rule, we do not process your personal data when we can provide you with services through the use of anonymous data or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). As soon as an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. By registering you are consenting to the collection of your personal data.
We only use your personal information for the delivery of services to you: for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. We will not share your personal information with third parties unless we are forced by law (e.g. regulatory authorities, police).
We also may use your personal information to send you marketing updates (e.g. on sales or discounts), but only ever in accordance with your preferences. Upon registration we provide you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for our own marketing purposes. Account settings allow you to unsubscribe of any service or update to which you have subscribed to.